Refund policy

Last Updated: August 31, 2026

At MU STORE, we want you to be satisfied with your purchase. Please read the following policy carefully before placing your order.

Return Eligibility

You may request a return if:

  • You received the wrong product
  • The product arrived damaged
  • The product has a manufacturing defect
  • The product is significantly different from the product description

To be eligible for a return, the jersey should generally be:

  • Unworn
  • Unwashed
  • Unused
  • Free from stains, damage, perfume, or other alterations
  • Returned with its original tags/packaging where applicable

Personalized or player-name/number jerseys may not be eligible for return unless they arrive damaged, defective, or incorrect.

Return Request Period

Please contact us within [7 DAYS] of receiving your order if you believe your order qualifies for a return.

Requests submitted after this period may not be accepted.

Wrong or Damaged Items

If you receive a wrong or damaged item, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

We will review the information and provide the appropriate solution.

Size-Related Returns

Please carefully check our size guide before ordering.

A return or exchange due solely to choosing the wrong size is NOT ACCEPTED 

If size exchanges are available, the customer may be responsible for applicable return and reshipping costs.

Non-Returnable Items

The following items may not be eligible for return:

  • Personalized jerseys
  • Player-name/number customized products
  • Worn or washed jerseys
  • Products damaged after delivery
  • Products without required original packaging/tags
  • Clearance or final-sale items

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Depending on the payment provider, it may take additional business days for the refund to appear in your account.

Shipping Charges

Original shipping charges are generally non-refundable, except where the return is due to an error on our part, such as sending the wrong product or an eligible defective item.

Return Shipping

If the return is caused by our error or an eligible product defect, we will [COVER/REIMBURSE] the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping.

Exchanges

If an exchange is available, the replacement item will be shipped after the returned product has been received and approved.

Exchanges are subject to product availability.

How to Request a Return

Contact us at:

Email: mu9320342@gmail.com
WhatsApp: +92 3255079534

Please include your order number and details of the reason for your return.